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Privacy policy

Last updated: May 2026

APR Recycling Group Pty Ltd (ABN 60 684 107 864) is committed to protecting your privacy and handling your personal information with care, transparency and respect. This Privacy Policy explains how we collect, use, store and disclose your personal information, and how you can access or correct it.

This policy is governed by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website or engaging with our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect personal information from you in the following ways:

Through our website and enquiry forms:

  • Full name
  • Email address
  • Phone number
  • Company name and position (if provided)
  • Any other information you choose to include in your enquiry


Through service agreements and business relationships:

  • Contact details of customer representatives
  • Accounts and billing contact information
  • Site addresses and access details required to deliver our services


Through event invitations and attendance:

  • Name and contact details provided when RSVPing to APR Recycling Groups events


We collect only the information that is reasonably necessary for the purposes set out in this policy.

2. How We Use Your Information

APR Recycling Group uses your personal information to:

  • Respond to your enquiries and provide information about our services
  • Enter into and administer service agreements
  • Deliver recycling and resource recovery services to your site
  • Send relevant follow-up communications related to your enquiry or service
  • Issue invoices and manage accounts
  • Invite you to APR Recycling Group events or facility tours
  • Comply with our legal and regulatory obligations


We will not use your personal information for unrelated purposes without your consent. Where we send follow-up communications, these will be directly related to your enquiry or service relationship. You may opt out of non-essential communications at any time by contacting us at enquiry@aprrecycling.com.au.

3. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse how our site is used. This may include third-party analytics tools such as Google Analytics, which collect anonymised data about visitor behaviour. Cookies do not identify you personally. You can manage or disable cookies through your browser settings at any time, though this may affect some functionality of our website. 

4. Disclosure of Your Information

APR Recycling Group will not sell, rent or share your personal information with third parties for marketing purposes. We may disclose your information in the following limited circumstances: To service providers or contractors who assist us in delivering our services, where those parties are bound by confidentiality obligations To government or regulatory bodies where required or authorised by law Where you have provided your consent to disclosure All third parties with whom we share information are required to handle it in accordance with applicable privacy laws.

5. Storage and Security

Your personal information is stored securely and is only accessible by authorised APR Recycling personnel. We take reasonable technical and organisational steps to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure. While we take these precautions, no data transmission over the internet or electronic storage is completely secure. If you have concerns about the security of information you have provided to us, please contact us directly.

6. Data Retention

We retain personal information for as long as it is necessary to fulfil the purpose for which it was collected, or as required by law. When personal information is no longer required, we will take reasonable steps to destroy or de-identify it securely.

7. Access and Correction

You have the right to request access to the personal information APR Recycling Group holds about you, and to request that any inaccurate, incomplete or out-of-date information be corrected. To make a request, please contact us using the details below. We will respond within a reasonable timeframe and in accordance with our obligations under the Privacy Act 1988 (Cth). In some circumstances, we may be unable to grant access; if so, we will explain why.

8. Privacy Complaints

If you believe APR Recycling Group has not handled your personal information in accordance with this policy or the Australian Privacy Principles, you may lodge a complaint by contacting us directly. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au. 

9. Contact Us

For any privacy-related enquiries, requests or complaints, please contact:

APR Recycling Group Pty Ltd 15–27 Mark Anthony Drive,
Dandenong South VIC 3175

Email: enquiry@aprrecycling.com.au

Phone: 1800 277 800 

10. Changes to This Policy

APR Recycling Group may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website. We encourage you to review this policy periodically.